Payroll and bookkeeping
Structured time-card review and payroll administration before the run is submitted for approval.
Payroll review exampleIllustrative
Payroll recordsOrganized
Review statusPending approval
ExceptionsFor review
Operations reviewReview a recurring workflow
Amazon DSP Operations and Back-Office Support
Run your DSP without running every back-office workflow.
DSPCrew provides operational support for Amazon Delivery Service Partner (DSP) businesses across driver recruitment, HR administration, payroll, scorecards, safety, dispatch and recurring back-office work.
Administrative support built around client-approved workflows, defined responsibilities, and documented handoffs.
Payroll review · pending client approvalSafety follow-up queue reviewedCandidate next steps organizedScorecard actions documented
Illustrative
Illustrative activity summary
Payroll
Time-card review prepared for client approval
Performance
Action items, supporting records, and review status organized
Hiring
Candidate stages and approved next steps organized
Safety
Safety follow-up status and escalation items organized
Dispatch
Attendance exceptions and route changes recorded
Needs you
Review pending approvals and escalated items
The same week, with the back office handled
Most DSP owners do not have an operations problem. They have a Tuesday problem, a Thursday problem and a Monday morning problem, and they are the only person who can solve all three.
With DSPCrew
Time cards and pay corrections
Reconciled against route data before payroll closes; one summary to approve
Scorecard follow-through
Converted into documented actions with owners and due dates
Hiring pipeline
Applicant status, approved follow-ups, and next steps tracked consistently
Safety events
Review cadence and escalation rules documented in the approved workflow
Driver paperwork
Consistent files, expiring documents tracked, same process every time
6:00 am call-outs
Attendance status, escalations, and route changes recorded
Drag the handle. Left is the week on your own, right is the same week with the back office handled.
Administrative workflows to scope
Examples of recurring work that can be documented, assigned, and reported.
Review payroll administration support
Amazon DSP driver recruitment
Organized applicant follow-up, scheduling, onboarding coordination and pipeline reporting.
Applicant pipeline exampleIllustrative
Applicant stagesOrganized
Follow-up queueAssigned
Next actionsVisible
Safety and violations
Safety-event administration, follow-up tracking, and organized records for management review.
Safety follow-up exampleIllustrative
Event queueOrganized
EscalationsRecorded
Assigned ownerVisible
Performance and scorecard
Scorecard monitoring, documented action tracking, and dispute-administration support.
Illustrative action-status viewIllustrative
Dispatch support
Attendance tracking, escalation support, and route-change coordination within the approved workflow.
Dispatch exception exampleIllustrative
Attendance statusRecorded
Open exceptionsVisible
Next actionAssigned
Back office and reporting
Recurring reporting, records administration, and fleet-paperwork follow-through.
Back-office queue exampleIllustrative
Reporting queueOrganized
Pending recordsTracked
ApprovalsEscalated
Featured recruitment resources
Build a clearer Amazon DSP driver pipeline
Start with the commercial service scope or use the practical guide to organize ownership, applicant stages, interview follow-up and onboarding handoffs.
Amazon DSP driver recruitment services
Review the administrative scope, responsibility boundaries, process stages and reporting fields DSPCrew can support.
Explore Amazon DSP driver recruitment supportAmazon DSP driver recruitment guide
Use the pillar guide to plan demand, define candidate stages, reduce process gaps and hand ready candidates to station management.
Read the Amazon DSP recruitment guideHow it works
Three stages from workflow review to an agreed operating cadence. Timing depends on scope, access, complexity, and client approvals.
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Share the recurring workflow, current ownership, systems, approval points, and reporting needs. DSPCrew prepares a proposed scope for review.
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Confirm client-controlled access, responsibilities, approval points, reporting cadence, and escalation contacts in writing.
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Run the agreed task queue, surface pending decisions, record handoffs, and report status on the approved cadence.
Audit summary
Pay cycleWeekly · 41 drivers
Driver files12 gaps found
Hiring pipelineNo orientation reminders
Scorecards reviewedLast 4 weeks
RecommendationPayroll + scorecard first
Implementation checklist
Payroll accessView + submit
HR folderShared
Dispatch toolRead only
Approvals kept by youOvertime · final pay · offers
Ops lead + backupConfirmed during implementation
Example recurring cadence
Reporting checkpointStatus summary on the agreed cadence
DailyAttendance exceptions and next actions recorded
Approval checkpointPrepared items sent for client review
Action reviewOpen items and next actions reported
AnytimeOne message to the same person
Questions owners ask first
Straight answers. Contact DSPCrew if your workflow is not covered here.
No. We take the administrative load off them. Your dispatcher still runs the floor and your managers still coach drivers; we handle the paperwork, follow-ups and reporting around that work so it actually gets done.
System access, permissions, security requirements, and offboarding steps are defined with the client for the approved workflow. Do not send credentials through an unsecured channel.
Implementation timing depends on the agreed service scope, system access, workflow complexity, and client approvals.
Contract length, notice requirements, setup costs, and data-return terms are confirmed in the written proposal and service agreement.
Pricing depends on the approved scope and workflow. Request a written scope and quote before making a purchasing decision.
No. DSPCrew is an independent service provider and is not affiliated with or endorsed by Amazon.com, Inc. Amazon and related marks belong to their respective owners.
Data access and handling requirements must be documented in the approved service scope and client systems. Contact DSPCrew to review the applicable process before sharing sensitive information.
Coverage, task ownership, escalation contacts, and continuity expectations are defined in the approved service scope.
Operational visibility
What clients can receive each week
The exact cadence and deliverables depend on the approved service scope. These examples describe operational outputs, not client results.
Work queue
Open tasks organized by owner, status, due date, and next action.
Exception list
Items that need a management decision, missing information, or escalation.
Status summary
A concise record of completed work, pending approvals, and handoffs.
Process record
Notes and follow-up history maintained in the client-approved workflow.
Direct answer
What does Amazon DSP operations support include?
Amazon DSP operations support can include driver recruitment administration, HR workflows, payroll administration, scorecard reviews, dispute preparation, safety follow-up, dispatch assistance and recurring back-office reporting. The DSP remains responsible for employment decisions and station management.
DSPCrew is an independent service provider for Amazon Delivery Service Partner businesses. It is not affiliated with or endorsed by Amazon, and it does not provide Amazon Ads demand-side platform services.
ReportStatus summary on the agreed cadence
ReviewOperational exceptions reviewed
ApprovePrepared work sent for client approval
Follow upOpen actions and next steps reported
DeliveredDocumented cadence repeats
A documentedoperating cadencewith visible handoffs.
An illustrative sequence for reporting, exception review, approvals, and follow-up.
Scroll to review the cadence ↓
Request an operations assessment
Tell DSPCrew which recurring workflow needs clearer ownership or follow-through, then request a written scope and quote.
Service scope, timing, and commercial terms are confirmed in writing.